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Extended Warranty (EW) for Refurbished Systems

Enjoy peace of mind with an affordable Extended Warranty on your Refurbished Laptop or Desktop Computer System form memoryexpress.

• Benefits of Purchasing Our Extended Warranty
• Extended Warranty Frequently Asked Questions
• What's Not Covered Under Extended Warranty
• Disclaimer

Benefits of Purchasing Our Extended Warranty

Hassle Free Warranty Service:

With our Extended Warranty plan simply bring the defective product to the nearest Memory Express location along with the original packaging and accessories. A technician will test to confirm the problem then attempt to fix any hardware related issues. If the problem cannot be fixed within 15 business days we will replace your system with the same or an equivalent Refurbished System.

Less down time

15 business days is the maximum turnaround time with our Extended Warranty plan, chances are we will have your system repaired well before that. If we are unable to fix your system within 15 business days we will replace it with another Refurbished System of similar specification. A vast majority of the time we can make this determination well before 15 business days and have you back up-and-running with a replacement system.

One-Time Cost Saves You More in the Long-Run:

With Refurbished Systems, replacement parts can be hard to find and very expensive due to the limited supply over time. For example, to replace 1GB of PC3200 Notebook Memory at today's prices would cost over $80 plus an additional $50 for a one hour service fee to install it into your notebook. With our Extended Warranty you only pay the one-time cost of the plan which is far less than the cost of service and replacement and also requires far less waiting.

Extended Warranty is Fully Transferable:

Your investment in our Extended Warranty is transferable to the next owner of the product, giving long-term added value for resale and peace of mind.

Extended Warranty Frequently Asked Questions

What is the difference between In-Store Product Replacement (IPR) and Extended Warranty (EW)?

* There are other differences in the details between the two programs but essentially IPR is for New Products and Extended Warranty is for Refurbished Systems.

I have important information; can I just replace my system and swap in my old hard drive?

Absolutely, if your system is within the coverage period and becomes defective, as long as the exact same model of system is still available as a replacement. *Major hardware changes like this may require you to reactivate Microsoft Windows. *This procedure is only possible if your old hard drive is still operational.

I ordered online in Canada and there isn't a local memoryexpress, how can I use Extended Warranty?

For online customers in Canada that live out of town or in cities where there is not a local Memory Express, Memory Express will pay shipping to send you a replacement product and will reimburse you for the shipping of the defective product after it is received and confirmed defective. If a non-defective product is shipped to Memory Express it will be shipped COD back to the customer.

Is my data covered under Extended Warranty?

Unfortunately Memory Express is unable to warranty or guarantee any customer data due to the complexity and severity of intellectual property claims

If I don't purchase Extended Warranty does that mean Memory Express will not warranty my product?

Memory Express will always take care of our customers with our standard 30day warranty on refurbished products. Within 30 days of purchasing a refurbished product Memory Express can handle warranty claims to the manufacturer for you, but cannot provide an in store product replacement without the purchase of an Extended Warranty plan.

What's Not Covered Under Extended Warranty?

An Extended Warranty Replacement will only be provided for defective hardware. If your Extended Warranty covered computer system or notebook has a software issue such as a driver incompatibility, software corruption, viruses or other malware, a Memory Express service technician will restore your system to factory new condition at your nearest Memory Express. If data backup is required, requested and achievable an additional service charge will apply.

Memory Express does not warranty or guarantee any customer data due to the complexity and severity of intellectual property claims.

Extended Warranty does not cover physical damage or product abuse, nor does it cover products that have been altered or modified.

Extended Warranty is not valid if any security seals or serial numbers have been removed, tampered or altered.

The Extended Warranty plan does not cover components considered by the manufacturer as consumables such as projector bulbs, printer ink/toner cartridges, and batteries.

Extended Warranty for a computer system covers only the case and components included within the case. External peripherals are not included under the Extended Warranty for computer systems, as they are considered separate products.

Disclaimer

Before an Extended Warranty Replacement is provided a Memory Express technician must test and confirm the validity of the claim. At this time the technician will determine whether the product can be repaired within 15 business days or if a replacement product is needed.

* Last Updated on October 31st, 2011